Testimonials

Ms. Colleen Barrett

President Emeritus

Southwest Airlines

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John McStay

CFA

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Dear Mr. Devlin,

Avstar Aviation, Ltd. has been using Premier Transportation Services for over ten years. Affiliates are the front line when making the first impression and we can only use the best when servicing our clients.

Premier Transportation Services stands out when it comes to the quality of service they provide. Your chauffeurs are courteous, prompt and present themselves in a very professional manner.

Keeping standards high takes dedication and Premier Transportation continues to provide the qualities of service we command.
Debora Werba, President
Avstar Aviation Ltd.
I am a frequent user of your driving service and I wanted to take a moment to let you know how much I appreciate the team that works for you. Members of your phone staff, especially Marsha and Corey, are so friendly when I call and they very efficiently set up my pick-up times.

Your drivers are always courteous and make the drive to and from the airport a pleasant experience- and go the extra mile…being in the service business myself, I appreciate the value of employees that enjoy their jobs and take care of their customers-your team represents service at the highest level.

Thank you for the services of your front line people that will keep me calling Premier Transportation!
Jane Darrow, Director, Sales
BCD Travel
Dear Eric,

On behalf of USA Hosts, LTD., the Dallas office would like to extend our sincerest thanks and gratitude for the excellent service and support that Premier Transportation consistently delivers. I want to take this opportunity to commend you and your entire staff/chauffeurs for the relentless effort that everyone constantly puts forth to make certain that our clients are always pleased and our programs are flawless.

Knowing that Premier Transportation is providing the level of service that you do is a welcome relief and it certainly makes our jobs much easier. My colleagues and I know that we are able to hand over the meeting, convention and celebrity agendas to your staff and essentially forget about it knowing that every detail will be covered. You have a very strong team in place that are always a pleasure to work with.

As I travel to our other offices around the country and abroad I realize how up to date your fleet of vehicles are. All vehicles are always immaculate inside and out. Your reservation staff are the most polite, accommodating and thorough I have ever had the pleasure of working with. Even with all the last minute changes and add-ons they never lose their even demeanor. Your dispatch staff is unflinching, nothing rattles them even the never-ending “I need a car in twenty minutes” requests. Your chauffeurs are the most professional trained I have seen in the industry. Always properly attired, well mannered and punctual.

Thank you for all that Premier Transportation has done over the years and continues to do to make USA Hosts a successful leader in the hospitality industry!
Christopher G. Chung, General Manger
USA Hosts-Destination Services
Eric,

I wanted to take a minute to let you know how pleased I was with Premier’s service in Dallas on April 9th and 13th. I found Premier on the internet as I was looking for ground transportation in Dallas for 28 Ohio University volleyball players scheduled to be in Dallas for the National tournament at the Convention Center. I wanted one vehicle that could transport all the players and coaches and their luggage and sports bags. I made many, many calls to various companies in the Dallas area and when I hit upon Misty in your reservation department I knew I had found the right company. Misty selected the appropriate vehicle for the group and gave me a cost that was all inclusive, which was important, so we could plan our expenses accurately. Since I was unable to travel with the group I wanted to feel they were in good hands.

On April 9th, in the midst of American Airlines cancelling over 500 flights due to a required maintenance on their MD-80’s, the 28 travelers had their flights changed three times and were re-routed all over the USA…it was a miracle they only divided the teams into two groups and that they all arrived in Dallas on April 9th by 7:30 p.m…10 hours later than their original plans. During all this airline chaos I was constantly calling your staff, once at 1:00 a.m., to advise them of the change in arrival time and Rick and Teddy always assure me that the driver would be there to pick up the group. There was never a hesitancy or frustration in their voice during the many calls I had to make to Premier for all the changes.

Additionally, once the group had arrived in Dallas and had boarded the bus for the trip to the hotel, the team officers notices they were in danger of missing a mandatory meeting at the convention center for instructions for the next day…the driver (AJ?) helped them make their meeting in a timely manner. Also, the driver helped the entire group find food as they were all famished from not eating all day. These extra acts of kindness on the part of the driver helped the group to get back on track both physically and mentally and was a turning point in the trip thus far.

Lastly, due to some software changes in your application, we had a billing discrepancy and when I contact Corey he immediately made the adjustment to ensure our cost was what we had been quoted.

Thanks again for outstanding service to your customer… I would recommend Premier to anyone and only wish we were returning to Dallas next year for the tournament so we could use your service again.
Pat Trainor, Ohio University Club Volleyball
Ohio University
Corey,

Please pass this note along to Eric and let him know how very pleased we are here at Flowserve with Premier. Premier handles the very important “roadshows” that our top executives attend every 4 to 5 weeks in other states. This is our CEO, CFO and Presidents traveling to visit very important clients and investors, and Premier handles all the ground transportation for us. The representatives in your office know the drill and know how important it is for the cars to be right on time and know where they are going. Each staff member helps coordinate this seamlessly for us with the out of town sedan services.

Thanks to you and all the Premier Team for providing such good service to Flowserve! We appreciate you all.
Tina A. Corley, Executive Assistant to Mark Blinn, CFO
Flowserve
CIBC World Markets has used Premier Transportation for years and appreciates the continued efficiency in which they handle our account. The company continues to go to great lengths to make our clients feel safe and relaxed. Unavoidable last minute changes are inevitable and the representatives at Premier allow us to make changes with a sense that everything will continue to run smoothly. Due to the fact that Premier has made themselves familiar with our clients, we not only use them as our main transportation service in Dallas, but we also use them in Houston, Austin and San Antonio. We enjoy working with Premier Transportation and hope to continue a successful business relationship now and in the future.
Kathleen Roberts and Cassandra Cantu, CIBC
CIBC World Markets
I am the owner and founder of Event One Meetings, a 5 year old Corporate meeting and event planning company based in Dallas. And one of the first lessons I learned is that transportation can make or break all of the hard work that you put into a special event or program. For airport transfers which at DFW can be very tricky, that is the first impression that my guests flying in experience and the last touch they receive when leaving. I learned the hard way by partnering with other providers early on to try to save a little money that it is NOT the place to try to cut costs. Premier does an excellent job and they can help you make sure that your guests experience is exceptional. They have also done numerous shuttles and special event transportation for me and their staff, service, and attention to detail is excellent.
Penny Goldsberry, Owner/Founder
Event One Meetings
Premier Transportation is an exceptional example of how a company should provide service. I have and will continue to recommend Premier to all my clients and friends.
Kathy Meyers, Realtor
Ellen Terry Realtors
I can't say enough about the great service that my business colleagues, my family, and I receive from Premier Transportation. I can't image traveling without the support from the staff and chauffeurs both here in Dallas and around the United States. Please give Premier Transportation a try . . . you won't be disappointed.
Greg Jackson, Vice President
Countrywide Mortgage
My hat is off to you, your drivers, your staff and your dispatchers for winning the 2009 National Operator of the year. What a well-deserved and long overdue recognition. I was pleased to see that you also received the 2009 Marketing Award for best brochures and information packets - WOW!

I have been a customer since your inception and I have never had the occasion to regret that choice on my part. If you have an internal newsletter, I wish you would post this note of congrats for all to see - it's a pleasure doing business with you!

Over the past 6 years, I and many other employees of Southwest Airlines, have enjoyed the constant, reliable, and professional service provided by the chauffeurs, staff, and management of Premier Transportation. They have assisted me with business and personal transportation here in Dallas and around the world. I highly recommend Premier Transportation!
Ms. Colleen Barrett, President Emeritus
Southwest Airlines
I began using Premier Transportation in 1996...initially it was just with my business...I began using it personally and I think probably today I use it almost as much with my family in a personal sense as I do with my business.
John McStay, CFA
I just wanted to drop you a note on the service I received on my recent trip to Texas. I was port of the Canadian FAM trip in May. Our driver was beyond exceptional! He was very professional, courteous and friendly. He exemplified someone who not only enjoys his job but takes pride in providing the best service he can to his guests. We all joked that he was magic and had us all fitted with a hidden GPS because, every time we needed him, he was there. He was even kind enough to pick up our luggage before he headed to San Antonio so we would have to deal with the luggage on our flight from Dallas to San Antonio!
I specialized in group travel and I plan to bring a group back to Texas soon and, hopefully, make it an annual thing. I wouldn't think to call anyone other than Premier Transportation for my ground travel needs! Many thanks!
Selena McNeil, Travel Consultant
Five Seasons Travel
I want to offer my praise to your driver Tim who took us from the Hyatt Regency Dallas to the Hyatt Regency DFW on Friday evening, Feb. 11th.

The weather was horrible, and I knew that we would have better, safer service with a hired car than with a taxi. That was certainly the case.

Tim was a superb driver, putting his Chicago heritage and driving experience to good use on the slushy streets and roads. He got us to the DFW Hyatt safe and sound.

Many thanks, and please share my appreciation with Tim.
Robert M. Steele, Ph.D., Director, The Janet Prindle Institute of Ethics
I have heard nothing but excellent things about your car service. All the subjects that have used it have commented on how nice and prompt the drivers are, and how nice the cars are to ride in. In fact, some of the subjects in other studies are a little jealous! Also, I know some of these visits come on pretty quickly, and we really appreciate you working with us on getting them scheduled.
Covance Employee, Staff
Covance
After many years of disappointment with other transport services in Dallas, we are excited to have found what looks to be the BEST service in the DFW area. I have spent some time going through your website (nice job!). We will use Premier for transport of faculty candidates when they interview in Dallas or when they return for a second house-hunting trip. We will certainly recommend your good service to other departments at UT Southwestern. We learned about you from another division in Internal Medicine.

Thank you!
Cindy Robinson, Senior Administrative Associate, Department of Anesthesiology
UT Southwestern
Thank you! Both internally and out in the field, your company has been nothing short of stellar.
Donna Koppenheffer, Managing Member
Bring It On! Dallas
I would like to inform you that your car service is the best I have ever experienced in my entire working career, dating back to 1986. From your office staff to your chauffeur corps, they are very friendly, accommodating, helpful, courteous and very resourceful. They definitely exceeded my expectations. They have achieved great customer service which is very important to me. I will keep recommending this company to our team and our Company.

Thank you very much for a great car service for our company.
Darla Thammavongsa, Executive Assistant
ACS/Xerox
I began traveling to DC in early May, 2009 for a Federal Government client which required weekly trips typically departing on Sundays and returning on Thursdays. After 2 months of either parking at DFW or taking taxis (and on more than one occasion risking life and limb) I noticed a limo parked curbside and struck up a conversation with the driver. I was immediately impressed with his professionalism and the way he described the company he worked for, Premier Transportation.

So, I made the call and worked out a rate and in late July, 2009 started riding Premier to and from DFW. Over 2 years later I have to say that every single interaction I’ve had with either the Reservations team, the Dispatch team or the Drivers has been totally professional and extremely courteos. I assure you this is not a common customer service experience with most vendors that I deal with today.

Whether it was Nicki (and others) handling my reservation requests, or Marsha (and others) promptly sending my trip receipts so I could get my expense reports in on time, the quality of service was always consistent.

I have come to enjoy the personal interaction with many of the drivers on your staff…all professional, and as engaging as they need to be. Sometimes all I wanted to do was sit and enjoy the ride, other times it was great getting to know the drivers and I’m sure I’ve bored them with my son’s golf adventures (he’s now playing at the collegiate level at Dallas Baptist Univ) or my 2 daughters and their collegiate pursuits, or discussing music with a driver who gave my wife a Tori Amos cd (which she truly loves).

The ride to and from the airport has definitely become my favorite part of my commute!! Again, thanks to all of the Premier Transportation staff for the past 2+yrs. I can guarantee that my future travel plans will include your company.
Marty Horner, Director, Business Operations and Technology Services
Tatum LLC
On behalf of Spire Realty Group, L.P. we extend our congratulations to Premier Transportation on their National Operator of the Year Award. Spire Realty Group has enjoyed the exceptional services, hard work and dedication provided by Premier and its staff. Premier sets itself apart from the standard, and your excellence is applauded!

We wish you and your team continued success!
Marilyn Weinberger, General Manager, Property Management
Spire Realty Group LP